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Quality, Security & Trust

Securing Excellence, Ensuring Quality, Building Trust.

Quality Management System (QMS)

HC emphasizes process effectiveness and performance by adhering to the globally recognized ISO 9001:2015 quality management system (QMS). This BSI-accredited framework not only grants us access to industry best practices but also allows us to continuously monitor and enhance our procedures. Regular training and audits are conducted to ensure rigorous quality control, with internal auditors assessing and refining processes as needed. This approach enables us to consistently meet client needs, optimize resource efficiency across materials, workforce, and technology, and demonstrate our unwavering commitment to quality and excellence.

Information Security Management (ISM)

HC has achieved the internationally recognized ISO 27001:2022 certification for its Information Security Management System, the current benchmark for best practices in information security. We adhere to stringent security protocols, including restricted data access for authorized users only, controlled data transfers, and blocked removable storage devices on workstations. Our network is safeguarded by a top-tier firewall, and all workstations are protected by up-to-date enterprise-level antivirus solutions. Physical security is ensured with magnetic door locks, 24/7 CCTV monitoring, and security officers at main entrances. We also regularly update users on IT policies and security measures. By complying with ISO 27001:2022, HC underscores its commitment to treating information as a crucial asset and continuously evaluates its systems to maintain the highest standards of data protection and intellectual property security.

Privacy Information Management (PIM)

As HC expands its operations internationally, we recognized the need to address diverse and stringent privacy law requirements. To ensure compliance, we have implemented the ISO 27701 standard for global privacy management. This standard, an extension of the ISO 27001 Information Security Management System, provides a best-practice framework for establishing, implementing, maintaining, and improving a Privacy Information Management System (PIMS). ISO 27701 integrates privacy-specific requirements with the existing controls and objectives of ISO 27001, ensuring robust data protection aligned with core principles of privacy and security.

GDPR

GDPR

As one of the UK’s leading Legal Outsourcing Services providers, we are dedicated to ensuring full compliance with the GDPR. Our team meticulously prepares both our clients and our operations to meet GDPR requirements before initiating any processing activities. By adhering to ISO 27001 and ISO 27701 standards, we validate the comprehensive measures we have implemented to protect data privacy and security. These certifications affirm our commitment to upholding the highest standards of data protection, reflecting HC’s long-standing dedication to respecting and safeguarding our clients’ privacy rights.

Operations Centers

HC’s legal operations centres, certified under ISO 27001:2013, are equipped with top-tier security features to support our managed services. With state-of-the-art communication systems, including secure servers and video conferencing, and 24/7 IT support, we guarantee seamless and secure remote service delivery at any time and from any location.

Security Measures:

  • Adherence to ISO security standards
  • Continuous live CCTV surveillance
  • Biometric access control
  • Dedicated, secure project areas
  • Advanced firewalls, Intrusion Prevention Systems (IPS), and Intrusion Detection Systems (IDS)
  • Segregated project networks
  • Secure personal lockers
  • Restricted access to email, internet, external media, and printing

Workspace Features:

  • Private offices for visiting legal professionals
  • Flexible workspace arrangements
  • Soundproof rooms for project work
  • Cutting-edge audio-visual systems
  • Robust technological infrastructure